Thursday, January 28, 2010

Dataccount: Technology as a Competitive Advantage for Business Value

Dataccount leverages technology to better support our core mission: meeting client's business needs. Recently we identified a hi-tech tool that has come down in cost due to improvements in the technology behind it. Dataccount recently installed a new Digital Signal 1 line (DS1), commonly known as a T1 line, for our office. This new dynamic T1 line adds business value to assist in completing our mission. We determined this in the same fashion (ROI) we use to determine what technology may better serve your own core mission. All the positive and negative effects including cost are considered in this calculation to determine when the technology will pay for its’ self. The numbers fit, and we went ahead and acquired this new T1 for ourselves.

What does this mean to you our clients?

First and foremost, we are increasing our direct connection to you. Dataccount has implemented Direct Inward Dial (DID). Callers will no longer have to dial the main office number, followed by an extension, to reach individuals at Dataccount. Each person and department now has a unique number. (We can still be contacted via the main line, phone tree, and extensions.) Additionally, out bound calls from Dataccount will accurately reflect our ID.

For those interested in the technical details: our prior system consisted of two separate DSL internet connections and 6 analogue telephone lines. We replaced POTS telephone lines (analogue) and a static partial T1 data line with a Dynamic DS1(Dynamic T1 line) multiple DID lines, larger bandwidth and more control over the phone system (PBX). The new line integrates with our current CRM and accounting software. We expect these upgrades to pay for themselves through greater efficiencies and improved customer service.

There is a lot of different technology out there. What technology will bring value to your business?

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posted by Dataccount Inc. @ 4:10 PM   2 Comments




Thursday, January 7, 2010

Oliver's Tech Tips: Efficiency Tips Volume III

Oliver's Efficiency Tips Volume III

Twenty-Ten is here, no flying cars that we were promised 30 years ago but we are glad to be bringing our tech tips into the new decade. Seeing as we have already discussed the modifier key Ctrl in depth. It's about time we added a few tips on its keyboard neighbor sandwiching the space bar: ALT key.

The Alt-Key

The alt-key is generally used in combination with other keys as menu short-cuts. This means the function of the ALT key often depends on what programs you have open, and running. However, most windows programs follow similar conventions, and the following ALT key commands will work in almost all windows programs.

Menu Actions

ALT- "mouse less menu access" This key alone, will move your cursor up to the menu of the program you are working in. you can then use the arrow keys to move around the menu, and the enter key to select the menu item you want.

ALT-"menu letter" In most windows programs, you will notice that each of the menu items has a single letter underlined. You can hit ALT+ the underlined letter, to go to that menu item immediately. For this key combination you actually have the ability to hit the ALT key alone, THEN select the menu letter you want.

Window Navigation

ALT-Tab Holding down the alt key and then tapping the TAB key will switch between the various program you have running on your computer.

ALT-Shift-Tab Works the same way at ALT-Tab, but cycles through programs in the reverse order.

ALT-F4 Closes the current program. Acts like clicking the X to close the window.
Other Functions

ALT-PrintScrn This key combination will take a “Screen shot” of your active window, and put it in the clipboard. You can paste this image into word, or paint, or any other program that lets you paste an image. This can be very useful when you need to make a note of an error on your screen for your tech support person.

Everyone's most used Alt function, CTRL+ALT+DEL once will bring up the task manager. Enter this command twice, and you will get a system restart.

Last but not least, holding down alt and entering certain series of numbers off the right hand number pad will leave you with some interesting characters. Here are a few examples ± ╖ ◄ ▼ ƒ ♦ ♠
We encourage you to explore this less known function and post your favorite symbols!

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posted by Dataccount Inc. @ 12:14 PM   4 Comments